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Vinebrook Technology
Privacy Policy

Last Updated: October 24, 2025

About Vinebrook Technology

Vinebrook Technology, Inc. is a leading IT services provider headquartered in Burlington, Massachusetts. We specialize in managed services, cloud infrastructure, cybersecurity, and IT consulting. Our mission is to help organizations transform their IT operations through automation, observability, and innovation.

When This Policy Applies

This Policy applies to our collection, use, and disclosure of personal information:

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  1. Through our website(s), related applications, and content that link or refer to this Policy, including www.vinebrooktech.com;

  2. In connection with our events, sales, marketing, advertising, recruitment, and other business activities;

  3. When providing services to our customers or receiving services from our vendors.

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This Policy does not apply to third-party practices that Vinebrook does not own or control.

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Collection of Personal Information

As the data controller under Regulation (EU) 2016/679 (GDPR), Vinebrook Technology, Inc. can be contacted at:

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Vinebrook Technology, Inc.
50 Mall Road, Suite 205
Burlington, MA 01803

SecurityResponseTeam@vinebrooktech.com

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Categories of Individuals:​

  • Visitors to our websites or online services;

  • Job seekers applying for roles with Vinebrook or its clients;

  • Customers, vendors, and partners with whom Vinebrook does business.

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Types of Information Collected:​

  • Contact details (name, address, email, phone number);

  • Professional and employment information;

  • Resume or C.V. details;

  • Technical information (IP address, browser type, device identifiers);

  • Information provided through communications or forms;

  • Information received from third parties or public sources (e.g., LinkedIn).

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We may also process Sensitive Personal Information (e.g., health, diversity, or background check data) where required by law or consented to by you.

Use of Personal Information

We use personal information to:

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  • Provide and improve Vinebrook services;

  • Communicate with customers and job candidates;

  • Manage operations, analytics, and compliance;

  • Fulfill contractual and legal obligations;

  • Send service or marketing communications consistent with preferences.

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We will not use personal information for any materially different purpose without providing an opportunity to opt-out.

Cookies and Online Tracking

Our website uses cookies and similar technologies for analytics, site performance, and personalization.
You may configure your browser to refuse cookies; however, some parts of our site may not function properly without them.

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For browser-specific settings, visit:

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Sharing of Personal Information

Vinebrook may share personal data:

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  • With affiliates and subsidiaries;

  • With customers or partners as needed to deliver services;

  • With vendors and service providers under written agreements;

  • To comply with legal obligations or protect rights;

  • In connection with mergers, acquisitions, or reorganization.

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We do not sell or share personal data for third-party marketing purposes.

Legal Bases for Processing

We process data under one or more of the following bases:

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  • Performance of a contract;

  • Legitimate business interests;

  • Consent;

  • Compliance with legal obligations.

International Data Transfers

Personal data may be transferred to and processed in the United States and other countries. Vinebrook safeguards these transfers through DPF certification and other lawful mechanisms.

Security and Retention

Vinebrook implements technical and organizational measures to protect data against unauthorized access, disclosure, alteration, or destruction.


Data is retained only as long as necessary to fulfill its purpose or meet legal requirements.

Your Rights

Depending on your jurisdiction, you may have rights to:

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  • Access, correct, or delete your data;

  • Restrict or object to processing;

  • Withdraw consent;

  • Lodge a complaint with a supervisory authority.

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To exercise your rights, contact SecurityResponseTeam@vinebrooktech.com with “Privacy Request” in the subject line

Do Not Track

​Our site does not currently respond to Do-Not-Track (DNT) signals.

Children

Vinebrook does not knowingly collect data from anyone under age 13.

SMS Communications and 10DLC Compliance

Overview

Vinebrook Technology uses text messaging (SMS) solely for customer care and support communications.

Message frequency varies. Message and data rates may apply.

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You may text HELP for assistance or STOP to opt out at any time.

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Opt-In Process

Vinebrook collects opt-in verbally from customers during phone interactions.
When a customer registers for the first time, Vinebrook staff are trained to ask if the customer would like to receive SMS-based customer support.

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Customers are verbally informed that:

  • “Message and data rates may apply.”

  • “Message frequency may vary.”

  • They may “text HELP for help or STOP to unsubscribe.”

  • Their number will not be shared with third parties for marketing purposes.

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Text Messaging Privacy Policy

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
Information will only be used for customer care and operational communications.

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Text Messaging Terms of Use

By providing your phone number and opting in verbally, you agree to receive customer support text messages from Vinebrook Technology.

  • Message frequency varies.

  • Message and data rates may apply.

  • For help, reply HELP or email hello@vinebrooktech.com.

  • You can opt out anytime by replying STOP.

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Sample messages include:

  1. “Thank you for contacting the Vinebrook Technology IT Service Desk. One of our agents will be with you momentarily. Visit https://www.vinebrooktech.com. Reply STOP to opt-out.”

  2. “Hi! Thank you for contacting Vinebrook Technology. Your request is being reviewed. We’ll reach out shortly. Call us at (857) 331-6888. Reply STOP to opt-out.”​

Data Security

We implement industry-standard safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.

Updates to This Policy

Vinebrook Technology reserves the right to modify or update this Privacy Policy at any time without prior notice. Any changes will take effect immediately upon being posted on this website.

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The “Last Updated” date at the top of this page reflects the most recent revisions. We encourage you to review these policies regularly to stay informed of any updates.

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By continuing to access or use the Vinebrook Technology website after any modifications are posted, you agree to be bound by the revised Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us at:

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Vinebrook Technology
Email: SecurityResponseTeam@vinebrooktech.com
Phone: 833-846-3275
Address: 50 Mall Road, Suite 205, Burlington, MA 01803

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