Every fall, a wave of new IT directors across Massachusetts inherit an environment they didn't build. Maybe you were promoted from within, maybe you're new to the organization entirely. Either way, you're now responsible for infrastructure, vendor relationships, and a team you may still be assembling, all while the business expects things to keep running exactly as they were the day before. This is one of the most common calls we get. Not "we have a crisis," but "I'm new, and